Privacy policy
At FRAGNEST, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online fragrance store.
---
1. Information We Collect
We may collect the following information when you interact with our store:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details, or other payment methods (processed securely via Shopify/third-party gateways).
Order Information: Purchase history, products ordered, and preferences.
Technical Information: IP address, browser type, device details, and website usage analytics (for improving our services).
---
2. How We Use Your Information
Your information is used only for legitimate purposes, including:
Processing and fulfilling your orders.
Communicating with you regarding order updates, promotions, or support inquiries.
Improving our website, services, and marketing.
Preventing fraud or unauthorized transactions.
---
3. Sharing Your Information
Third-Party Service Providers: We may share your information with shipping partners, payment processors, and other service providers to fulfill your orders.
Legal Requirements: We may disclose your information if required by law or to protect our rights.
No Selling: We do not sell your personal information to any third party.
---
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data.
Payment information is processed via Shopify PCI-compliant gateways.
Access to your personal information is limited to authorized personnel only.
---
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Delete your personal information where applicable.
Opt-out of marketing communications at any time.
---
6. Cookies and Tracking
We may use cookies and analytics tools to improve your shopping experience and understand website usage.
Cookies help with remembering your preferences and tracking order progress.
---
7. Children’s Privacy
FRAGNEST online store is not intended for children under 13 years.
We do not knowingly collect personal information from children.
---
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with the updated effective date.
---
9. Contact Us
For questions regarding this Privacy Policy or your personal data:
Email: support@fragnestpk.com
WhatsApp / Phone: +923128924479